Return & Refund Policy
Return of Products
Optic Trenz provides customers with the opportunity to return, refund or exchange Products purchased through the Platform, subject to the following conditions:
A request for return, refund or exchange must be raised within 10 (ten) days from the date of receipt of the Product. Once the Product is returned, We will inspect it for any damage, misuse or alteration after delivery before processing the refund or exchange.
If the customer receives an incorrect or different Product from the one ordered, the customer must raise a request for return, refund or exchange within 2 (two) days from the date of receipt of the Product.
Products must be returned in their original condition, along with the original packaging, accessories, and other items provided with the Product, wherever applicable.
Products that have been damaged, altered, misused or modified after delivery may not be eligible for return, refund or exchange.
To request a return, refund or exchange, please contact Our customer care team at +91 9959790983 or email Us at support@optictrenz.in.
Refund
Once the returned Product has been received and inspected, Optic Trenz will determine whether the Product meets the applicable return conditions.
If the return is approved, the applicable refund will be processed through the original payment method or another method permitted by Optic Trenz.
The time taken for the refund to reflect in the customer’s account may vary depending on the payment method, bank or payment service provider.
Exchange
Where an exchange is approved, Optic Trenz will arrange for the replacement Product subject to availability.
If the requested replacement Product is unavailable, Optic Trenz may provide an alternative resolution, including a refund, as applicable.
Warranty
Optic Trenz provides a 6 (six) month limited warranty from the date of purchase (“Warranty Period”) for spectacle frames purchased from the Platform.
During the Warranty Period, Optic Trenz may, at its discretion, repair or replace the spectacle frame in case of a manufacturing defect, subject to verification and the conditions specified in this Policy.
Warranty Conditions
This warranty will automatically expire upon completion of the 6-month Warranty Period from the date of purchase.
A minimum of 10 (ten) business days may be required for replacement or repair from the date the Product is received at the designated warehouse or service location.
The warranty covers manufacturing defects only and does not cover damage resulting from accidents, improper use, negligence, normal wear and tear, scratches, misuse, modification or unauthorised repairs.
Any breakage or loss of a customer’s own frame or customer’s own lenses during fitting or lens-related services is at the customer’s own risk. Optic Trenz shall not be responsible for such loss or damage.
Warranty claims may require the Product to be returned to Optic Trenz for inspection and verification.
Contact Us
For return, refund, exchange or warranty-related assistance, please contact:
Optic Trenz
Customer Care: +91 9133 2333 27
Email: support@optictrenz.in